How to File a Complaint Against a Solar Company: A Step-by-Step Guide

2020-07-13 21:34

When Should You File a Solar Company Complaint?

Let's face it – even in the booming solar industry where 92% of installations go smoothly according to the 2024 Solar Energy Report, some companies might drop the ball. Maybe your panels underperform by 30%, the installer ghosted you post-sale, or worse – you suspect deceptive sales tactics. The big question: When does a minor hiccup become a formal complaint?

Red Flags Warranting Immediate Action

Safety violations during installation (improper wiring, faulty mounting)
Contract breaches like unfulfilled performance guarantees
Undisclosed fees exceeding original quotes by 15%+
Equipment defects confirmed by third-party inspectors

Issue Type	Recommended Action	Typical Resolution Time
Warranty disputes	Manufacturer direct complaint	2-6 weeks
Installation errors	State licensing board	1-3 months
Financial misconduct	FTC or state AG	3-12 months

The 3-Tier Complaint Process Explained

Start with the company's internal resolution process – sort of like giving them a chance to make things right. Many solar firms actually resolve 68% of issues at this stage according to recent consumer surveys.

Step 1: Document Everything

Save all contracts and change orders
Timestamp photos/videos of issues
Log every communication attempt

"A client once came to us with water-damaged panels. Turns out their installer used residential-grade sealants on a commercial roof. Proper documentation helped recover $23k in damages." – Solar Compliance Expert, 2024

Step 2: Escalate Strategically

If the company's giving you the runaround (you know, the classic "we'll call you back" that never happens), it's time to bring in the big guns:

12398 Energy Hotline: For safety violations or regulatory non-compliance
12315 Consumer Hotline: For deceptive marketing/pricing issues
State Licensing Boards: Verify credentials at NCCER.org

When to Consider Legal Action

About 12% of solar complaints end up in small claims court – usually for amounts under $10k. But here's the kicker: Many states now require solar arbitrations before litigation. Check your contract's dispute resolution clause!

Alternative Resolution Options

Mediation through SEIA (Solar Energy Industries Association)
BBB Solar Industry Specific Dispute Program
Class action if multiple homeowners are affected

Remember, persistence pays off. One Arizona homeowner we advised recovered $18k in lost energy savings after a 9-month battle. Keep detailed records and don't hesitate to escalate through proper channels.